Payment methods

We are using the international payment service "Stripe Payments".  

Stripe Payments is internationally recognized and has corresponding certificates:  

Stripe PCI DSS Level 1 Certification PCI DSS Level 1 Certification

Stripe - Compliant with PSD2 and strong customer authentication (Strong Customer Authentication (SCA)) Compliant with PSD2 and strong customer authentication (Strong Customer Authentication (SCA))

Stripe - AFSL in Australia, e-money license in Europe and MSB entry in Canada. AFSL in Australia , E-Money License in Europe and MSB Entry in Canada.

Stripe - Licensed as a Licensed as a "Money Transmitter" in the US

Stripe - SSAE18/SOC 1 type 1 and type 2 reports and SSAE18/SOC 2 type 1 Reports SSAE18/SOC 1 type 1 and type 2 reports and SSAE18/SOC 2 type 1 reports


Security when paying:
Your payment information will be encrypted using SSL. Due to this high safety standard, a purchase from HG Pharma is safe.


We offer our customers the following payment methods:


credit card

 MasterCard    Visa    Discover   American Express  

With us you can pay conveniently and safely with your credit card. We accept MasterCard, Visa, American Express and Discover credit cards.


Paypal Express


You can also pay safely and easily via PayPal. If you choose this method of payment, you will be redirected directly to PayPal. The receipt of payment is usually recorded within a few minutes and your order will be processed immediately.

If you are already a PayPal customer, you can log in there with your user data and make the payment.

You are new to PayPal?
Then you can log in as a guest or open a PayPal account and then confirm the payment.


Bank transfer payment - Prepayment

You can also pay by cash in advance. You simply pay in advance and receive the goods conveniently and conveniently delivered upon receipt of payment home.

Our bank account:
HG Pharma GMBH
IBAN: AT32 1643 0001 4318 6016




The online payment method eps-Überweisung enables a simple, secure and fast payment processing in our shop.

In the "Payment" order step you can select eps-transfer as a payment method and a bank. When you complete your order, you will be redirected to the website of your bank where you enter your e-banking credentials. With a TAN (transaction number) or TAC-sms (transaction code via sms), you then release your ordered articles - Done!

This is a very secure form to pay online. No additional registrations or access codes are required and you will not be charged any further.




You can transfer your money directly after completing your order by not even having to go to your bank's website.  


"sofortü"   is a new, innovative payment method with TÜV certificate and TÜV-certified data protection. "sofortü". The Payment Network AG developed and already used in numerous online shops in Germany.
About the secured, not accessible for merchants payment form Payment Network AG provides "sofortü" automated and real-time transfer in your online bank account. The purchase amount will be transferred immediately and directly to the merchant's bank account.




Pay easily, quickly and securely via online transfer. Required for this purpose is a checking account that has been activated for online banking at one of the banks participating in giropay. As part of the ordering process at HG Pharma, you will then be automatically forwarded to the pages of your bank via a secure connection.
All your personal bank details (bank account, PIN and TAN) can be entered directly on the pages of your bank, thereby initiating a transfer to HG Pharma.


Shipping Information

Delivery will be made by the shipping service provider DHL.


shipping cost (country) Standard Shipping Express Shipping
Austria depending on weight from € 5,88;
from € 500,00
free shipping
on Request *

depending on weight from € 19,08;
from € 500,00
free shipping

on Request *
European Union (EU) on Request *; further information on Request *
Outside the EU on Request *; further information on Request *

Detailed shipping cost list (Download)

*Charged separately and not included in the order amount. You are
welcome to send us your inquiry via our contact form or we will
contact you after your order.



Delivery time (country) Standard Shipping Express shipping
Austria approx. 2-4 working days On Request.
Germany approx. 3-6 business days On Request.
European Union (EU) approx. 4-7 working days On Request.
Outside the EU approx. 7-14 working days On Request.


Product tax

Our products are declared according to Austrian tax rates.  

Products of the product lines ImmunoD and AlphaH are subject to the Austrian tax code of 10%. Products of the HyCare product line are subject to the Austrian tax code of 20%.  

Customs clearance outside the European Union (EU) must be coordinated and settled separately. We are happy to assist you. Please contact us.


Huge amounts of orders

If you are interested in larger orders please contact us. There is also a separate entry form for bulk requests.